Reservations
Hourly/Entry Level Employee
Full-time
Hourly US Dollar (USD) pay basis
Req ID: BAS006774
Summary
Hyatt Regency Lost Pines is seeking a detail-oriented and customer-focused Pre- & Post Concierge to elevate the guest experience from pre-arrival to post-booking. This role is pivotal in delivering thoughtful, proactive outreach that enhances each guest's journey and contributes directly to the resort’s revenue success.
Key Responsibilities
- Guest Outreach: Professionally engage with leisure guests prior to arrival via phone and email to provide assistance, share resort offerings, and foster a sense of anticipation for their visit.
- Revenue Generation: Promote and book resort experiences including spa services, golf, dining, and exclusive activities using trained sales techniques, product positioning, and personalized recommendations.
- Reservation Accuracy: Manage room bookings with precision, communicating guest requests and requirements clearly to relevant departments.
- Reporting & Tracking: Maintain accurate records of outbound communications and booked revenue to support performance monitoring and financial analysis.
- Collaborative Support: Assist the Reservations Liaison Team with overflow calls during peak volume periods to ensure consistent guest service.
- Operational Consistency: Execute daily checklist tasks, complete assigned reports, and follow compliance standards for lead tracking and communication.
- Product Knowledge: Stay current on all resort amenities, promotional campaigns, policies, and procedures to provide informed guest guidance.
- Issue Resolution: Address and resolve guest inquiries and challenges with professionalism, ensuring high levels of guest satisfaction.
Benefits | We care for people so they can be their best.
Our colleagues enjoy:
- Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
- Affordable Benefits after 30 days – Comprehensive health coverage for you and your family. Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
- Healthcare FSA - saves you money for medical expenses
- Free Hyatt Room Nights - at Hyatt Hotels around the world for full-time & part-time colleagues
- Discounted Room Nights – for you, your friends and your family!
- Free Parking – convenient and cost-free parking for all our associates
- Paid Time Off – Take the time you need to recharge and stay healthy
- Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
- Employee Assistance – 24/7 emotional support, legal guidance, personal & financial resources
- Employee meals – in our cafeteria for full-time, part-time and on-call colleagues
- Tuition Reimbursement: Further your education with our support.
- Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and More!
- Colleague Recognition Programs - Be celebrated for your hard work and dedication.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
- Minimum 1 year of hotel experience required; Reservations and/or Front Office experience preferred
- Previous experience with Hyatt reservations systems (Reserve, Opera) highly preferred
- Strong working knowledge of Microsoft Office programs
- Excellent listening and verbal/written communication skills
- Must be able to type at least 45 words per minute
- Ability to work a flexible schedule that may include evenings, weekends, and holidays
- Demonstrated ability to multi-task effectively and remain calm under pressure
- Skilled in resolving conflicts diplomatically and tactfully
- Self-motivated, independent worker with attention to detail
- Passion for delivering exceptional guest service and creating memorable experiences
